Refund policy
退換貨政策 / Return & Refund Policy
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七天鑑賞期與退貨條件 (7-Day Appreciation Period & Return Conditions) 網站所購買的商品享有七天鑑賞期（非試用期）。為確保雙方權益，退換貨請務必維持商品全新且未使用的狀態。因印章、文具等商品具特殊性，商品如經拆封、使用或包裝毀損，恕不接受退換貨。 We offer a 7-day appreciation period (not a trial period) for items purchased on our website. To process a return or exchange, items must remain unused and in their original condition. Due to the nature of our products (stamps, stationery, etc.), items cannot be returned or exchanged once opened, used, or if the original packaging is damaged.
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瑕疵品定義與運費負擔 (Defective Items & Shipping Costs) 所有商品出貨前均經過嚴格品檢，些微的手工痕跡或原木紋理若不影響正常使用，即不屬於瑕疵品。若因個人因素（非瑕疵品）申請退換貨，來回運費需由買方自行負擔。 All items undergo strict quality checks before shipping. Minor handcrafted marks or natural wood grains that do not affect normal use are not considered defects. If you request a return or exchange for non-defective reasons, the buyer is responsible for all shipping costs.
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開箱錄影與商品漏寄 (Unboxing Video & Missing/Defective Items) 為確保您的權益，包裹拆封時請務必全程錄影。若遇商品漏寄、損壞或嚴重瑕疵情形，請於收到包裹後 7 日內聯繫我們，並提供「完整開箱錄影」作為參考，我們將盡快為您安排補寄或更換。 To protect your rights, please record an unboxing video when opening your package. In the event of missing, damaged, or severely defective items, please contact us within 7 days of receipt and provide the complete unboxing video. We will arrange a replacement or exchange for you as soon as possible.
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逾期未領與重新寄送 (Unclaimed Packages & Reshipping) 包裹若因逾期未領或地址填寫錯誤而被退回，請買家主動聯繫我們。買家需補匯重新寄送之運費後，我們將為您再次寄出。 If a package is returned to us due to being unclaimed or an incorrect address, please contact us. The buyer must pay the reshipping fee before we can dispatch the package again.
如果您需要辦理退換貨，請來信至 / For return and exchange requests, please email us at: 📩 hanenstudio@gmail.com